At our organic products online shop, we are committed to providing high-quality organic products while ensuring a seamless and enjoyable shopping experience for our customers. To ensure transparency and clarity, we have outlined our store policy below:

1. Product Selection and Quality Assurance:
• We carefully curate a wide range of organic products, sourced from our farm in Laikipia.
• Our products undergo rigorous quality checks to ensure they meet the highest organic standards.
• We strive to provide accurate product descriptions, including ingredients, certifications, and any relevant information.
2. Ordering Process:
• Customers can browse our online store and add products to their cart.
• Once the order is placed, customers will receive an order confirmation via email, including the details of their purchase.
• We aim to process and dispatch orders within 3-5 business days. However, please note that delivery times may vary based on the shipping address and product availability.
3. Pricing and Payment:
• All prices on our website are listed in Kenya Shillings. We reserve the right to update product prices as needed.
• We accept secure online payments through various payment methods, including M-pesa, credit/debit cards, PayPal and other authorized available payment gateways.
4. Shipping and Delivery:
• We offer shipping to most counties in Kenya and strive to deliver orders promptly.
• Shipping fees may vary based on the destination and order weight. Customers can view the shipping cost during the checkout process.
• Customers are responsible for providing accurate shipping information. In case of any errors, delays, or non-delivery due to incorrect information, we cannot be held liable.
• Once the order is shipped, customers will receive a shipping confirmation email with tracking details, allowing them to track their package.
5. Returns and Refunds:
• We want our customers to be satisfied with their purchases. If there is an issue with a product, customers must contact us within 5days of receiving the order.
• To initiate a return or refund, customers should provide details of the issue, including supporting evidence such as photographs.
• We will review each case individually and, if approved, provide instructions for return or refund.
• Please note that certain products may not be eligible for return due to hygiene or safety reasons.
6. Customer Support:
• Our customer support team is available to assist customers with any queries, concerns, or product-related questions.
• Customers can reach us through our website’s contact form or via email. We strive to respond to all inquiries within 3-5 business days.
7. Privacy and Data Protection:
   • We value customer privacy and handle personal information in accordance with applicable data protection laws.
   • We collect and process customer data solely for the purpose of order fulfillment and communication. We do not sell or share customer information with third parties without consent.
8. Disclaimer:
• While we strive to provide accurate and up-to-date information, our store policy is subject to change without prior notice.

Customers are encouraged to review the policy periodically.
By shopping with us, you agree to abide by our store policy. If you have any questions or require further clarification, please do not hesitate to contact our customer support team. We appreciate your trust in us and thank you for choosing our organic products online shop.

 

Contact us at returns@sweetwaterseco-farm.com for questions related to refunds and returns.