Please read these Terms and Conditions (“Terms“) carefully before using our Sweetwaters Eco-farm online organic shop. These Terms govern your access to and use of our website, products, and services. By accessing or using our Sweetwaters Eco-farm online shop, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or make any purchases.

1. Account Creation and Use

To access certain features of our online shop, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and password.

   – You must be at least 18 years old to create an account and make purchases.

   – You agree to provide accurate, current, and complete information during the account registration process.

   – You are solely responsible for all activities that occur under your account. If you suspect unauthorized use of your account, please notify us immediately.

2. Product Information

However, we cannot guarantee the accuracy, completeness, or reliability of the information. It is your responsibility to review the product details and any relevant information before making a purchase.

We strive to provide accurate and detailed information about our organic products, including product descriptions, ingredients, certifications, and any special instructions or warnings.

3. Product Quality

Because all products are made by a natural woman and are organic, there may be slight variations from time to time due to seasonality that affects all organic ingredients. Production is done in small batches by a natural woman at Sweetwaters Eco farm in Nanyuki. We guarantee the highest standards for every product because we make it with love for our customers. 

4. Product Availability and Pricing

Our product offerings and prices are subject to change without prior notice.

We make every effort to ensure that products listed on our website are available for purchase. However, availability may vary and some products may become temporarily or permanently out of stock.

 In the event that a product you ordered is unavailable, we will notify you and provide options for a replacement or refund.

5. Ordering and Payment

By placing an order through our online shop, you are making an offer to purchase products subject to these Terms.

All orders are subject to acceptance and availability.

Payments must be made in full at the time of purchase. We accept secure online payments through various payment methods, including M-pesa, credit/debit cards, PayPal, and other authorized payment gateways.

6. Shipping and Delivery

We offer shipping to most counties in Kenya and strive to deliver orders promptly.

Shipping fees may vary based on the destination and order weight. The exact shipping cost will be calculated and displayed during the checkout process.

Delivery times may vary and are estimated based on the shipping address and product availability.

We are not responsible for any customs duties, taxes, or additional charges that may apply to international orders.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied with a product, please contact us within 7 days of receiving the order.

To initiate a return or refund, you may be required to provide information and evidence of the issue, such as photographs.

We will review each case individually and, if approved, provide instructions for return or refund.

Please note that certain products may not be eligible for return due to hygiene or safety reasons.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, product names, and trademarks, is the property of our online shop and protected by applicable intellectual property laws.

You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

9. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws.

Please review our Privacy Policy to understand how we collect, use, and safeguard your personal data.

10. Limitation of Liability

Our online shop and its content are provided on an “as-is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our website or the accuracy, completeness, or reliability of its content. To the fullest extent permitted by law, we disclaim all liability for any damages arising out of or in connection with your use of our website or any products purchased through it.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya

12. Changes to the Terms

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our online shop after the posting of revised Terms constitutes your agreement to the revised Terms.

13. Disclaimer

Please note that these Terms and Conditions may be subject to additional policies or agreements specific to certain products or services. By using our online shop, you acknowledge and agree to comply with any additional terms and conditions applicable

Need help?

Contact us at info@sweetwaterseco-farm.com for questions related to refunds and returns.